All FAQs

How do I read my Secure smart meter?

To take a meter reading on the standard electricity plan:

  1. Press 6 on the keypad.
  2. You'll see the letters “IMP R01” appear on the screen.
  3. Wait a moment — then eight digits will appear, followed by “kWh” towards the bottom right of the screen.
  4. Take the first 7 digits — this is your reading.

To take a meter reading on an Economy 7 electricity plan:

  1. Press 6 on the keypad four times.
  2. Wait a moment — your day/peak and night/off-peak readings will show up on the screen one after the other, starting with off-peak.
  3. For your off-peak reading, you'll see “IMP R01” onscreen. A second later, you'll see your meter reading: eight digits, with “kWh” towards the bottom right of the screen.
  4. For your peak reading you'll see “IMP R02”. A second later, you'll see eight digits, with “kWh” towards the bottom right of the screen.
  5. You'll only need to take the first 7 digits when taking each of these readings (i.e. nothing after the decimal place).

For a smart gas meter, do the following:

  1. Press 9 on the keypad.
  2. The word “VOLUME” will show on the screen.
  3. Your gas reading, in cubic metres (m3) will appear.
  4. Take the first five digits as your reading.

What can we help you with?