Bills and payments
Will my monthly payments always stay the same?
We'll only suggest changing your Direct Debit payment if the amount you are paying is out of line with your monthly charges, and your overall debit or credit balance.
When we say your contract is “fixed”, we mean that your unit rates and standing charge — the two parts that make up the costs of the energy you use — won't change for the duration of your contract.
When you first join us, we estimate your monthly payment based on information from your quote, and from your previous supplier. We only get access to your previous supplier's data after your switch, due to data protection rules. This means that sometimes, you may have ended up using more — or less — energy than we had originally anticipated. This, in turn, can result in your account building up debit or credit.
We'll always notify you via email before making any changes to your monthly payment. At the end of the day, it's your money, so you can control the amount.
You can check your current balance and manage all of your payment details, including amount and payment date, from your online account.