Switching to us


How long will my switch take?

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Do I need to contact my current supplier?

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When will my first Direct Debit go out?

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When will I receive a final bill from my old supplier?

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Should I cancel my old supplier's Direct Debit?

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What happens if I'm in credit or debit with my old supplier?

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Will I be charged cancellation fees?

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What happens if I have a smart meter?

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I've got a smart meter – do you still need me to give an opening meter reading?

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Do you support prepayment meters?

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Why do you take an initial payment when my supply starts?

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My old supplier has offered me a better deal to stay with them – should I take it?

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What is the Warm Home Discount?

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Do you offer the Warm Home Discount?

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Why don't you offer online, dual fuel, or Direct Debit discounts?

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What happens if I'm away when you need a meter reading?

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I'm already a London Power customer but am interested to switch to one of the newer rate plans. Can I switch?

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Why might I want to extend my fixed price for 2 years?

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What can we help you with?