How do I read my Secure smart meter?

To take a meter reading on a standard electricity tariff:

1. Press 6 on the keypad.
2. You'll see the letters “IMP R01” appear on the screen.
3. Wait a moment – then eight digits will appear, followed by “kWh” towards the bottom right of the screen.
4. Take the first 7 digits – this is your reading.

To take a meter reading on an Economy 7 electricity tariff:

1. Press 6 on the keypad four times.
2. Wait a moment – your day/peak and night/ off-peak readings will show up on the screen one after the other, starting with off-peak.
3. For your off-peak reading, you'll see “IMP R01” onscreen. A second later, you'll see your meter reading: eight digits, with “kWh” towards the bottom right of the screen.
4. For your peak reading you'll see “IMP R02”. A second later, you'll see eight digits, with “kWh” towards the bottom right of the screen. You'll only need to take the first 7 digits when taking each of these readings (i.e. nothing after the decimal place).

For a smart gas meter, do the following:

1. Press 9 on the keypad.
2. The word “VOLUME” will show on the screen.
3. Your gas reading, in cubic metres (m3) will appear.
4. Take the first five digits as your reading.