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What do I do if I don’t have any gas or electricity?

Firstly, please try and top up your meter using your Octopus key or card.

If there are any error codes on the screen please contact us at prepayment@octopus.energy to let us know.

You can also look at our emergency page octopus.energy/blog/power-cut for further information on why you may be off supply.

What can we help you with?

London Power is proudly supplied by Octopus Energy Ltd.

Octopus Energy Ltd is a company registered in England and Wales. Registered number: 09263424.
Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

London Power Co. Ltd is a company registered in England and Wales. Registered number: 12113294.
Registered office: 5 Endeavour Square, London, United Kingdom, E20 1JN.