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What happens if I have a smart meter?

We can connect to any SMETS2 smart meter and some SMETS1 smart meters (such as those made by the brand Secure™). We will automatically try to connect after you've switched but may still ask you to send your first set of meter readings manually.

If we are unable to connect to your SMETS1 meter, it will become "dumb" and work like a normal meter so you'll need to give us manual meter readings. Across the industry, SMETS1 meters are in the process of being upgraded to stay smart when you switch supplier. We will be in contact to let you know when we're making your meter smart again.

What can we help you with?

London Power is proudly supplied by Octopus Energy Ltd.

Octopus Energy Ltd is a company registered in England and Wales. Registered number: 09263424.
Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

London Power Co. Ltd is a company registered in England and Wales. Registered number: 12113294.
Registered office: 5 Endeavour Square, London, United Kingdom, E20 1JN.