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What is a smart meter and can I have one?

What are they?

Smart meters are the next generation of metering technology. We're only installing the latest generation of smart meters, also known as SMETS2 smart meters. Not only do they save the hassle of giving monthly meter reads, they could save you money!

Can I have one?

Almost certainly!

Head to your online account - you should see a pop-up to book your smart meter installation, you'll just need to pick a date and time that works for you and we'll sort the rest. If the booking pop-up doesn't show, you should see a pop-up to register your interest in a smart meter. Once you've registered your interest, we'll be in touch when we have appointments available in your area.

Our smart meter installations are handled by Octopus Energy. Their friendly engineers follow careful safety guidance throughout every job: head to their Covid-19 policy.

Why wouldn't I be able to get a smart meter installed?

Although smart meters will work in most properties, there are a few factors that may mean we can't install one for you just yet:

  1. If you live in a flat with a meter in a communal area (i.e not in your own flat)
  2. If your home does not have a strong enough signal to connect to the smart meter network (WAN). General rule of thumb is if you have a good mobile signal, you'll have good WAN coverage.
  3. If you have a complex meter set up (such as a 3 phase meter)
  4. If you have a SMETS1 meter (the first generation of smart meters), it doesn't need to be upgraded to SMETS2. Both are great pieces of tech and we are expecting SMETS1 meters to be upgraded remotely to the SMETS2 systems (with no engineer visit required) this year.

If you're wondering whether this applies to your home, please get in touch and we'll be able to confirm either way. If you're not a customer of ours yet, just ask your current supplier.

What can we help you with?

London Power is proudly supplied by Octopus Energy Ltd.

Octopus Energy Ltd is a company registered in England and Wales. Registered number: 09263424.
Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

London Power Co. Ltd is a company registered in England and Wales. Registered number: 12113294.
Registered office: 5 Endeavour Square, London, United Kingdom, E20 1JN.