Get in touch

An update on the energy market

Lots of people are calling us today to try and sign up with us, or checking that we're ok given the current unprecedented wholesale energy situation in the news. Please don't worry, Octopus Energy, our supplier partner, are a well backed, prudently hedged company and we are not going anywhere.

However, we are not delivering our usual very short waiting times on the phone and you may be waiting for some time.

You can check what tariff you are on, and the very best tariff we can offer you on your account dashboard. Please note, our team cannot offer any better tariffs over the phone.

You can also email us at The team usually respond within a day and it's taking a little longer at the moment - but we will get back to you.

No one likes waiting in a call queue.

Instead, why not see if you can solve the issue through your online account, or email us for a quick response?

Set your account up here if you haven't already.

Contact us...

Emailing us is the best way to get in touch with our customer service team, 7 days/week (usually responding within a couple of hours). It means we can fix your problems while you get on with your day.

Speak to us

If you have an urgent issue, call us

Connect to our team through a British Sign Language interpreter

You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.