Get in touch
If you've got no gas or electricity, or you suspect there might be a gas leak, head to this emergency guide
No one likes waiting in a call queue.
Instead, why not see if you can solve the issue through your online account, or email us for a quick response?
Set your account up here if you haven't already.
Emailing us is the best way to get in touch with our customer service team, 7 days/week (usually responding within a couple of hours). It means we can fix your problems while you get on with your day.
Speak to usCall us
Connect to our team through a British Sign Language interpreter
You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.