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If we ever need to send an engineer to your home, either to check a fault, do some repairs, or replace a meter, we want you to feel safe and in control.

All of our engineers will introduce themselves and give you the following information:

  • Which company they're from
  • Proof of their identity
  • Their name and ID number

Their ID number shows:

  • The name of their organisation
  • A colour photo of the engineer
  • Their name

We sometimes use companies such as National Grid and TMA to carry out meter repairs, readings, and installations, so don't be surprised if their name appears on their ID.

Please check the above information to satisfy yourself the engineer is genuine. If you're still unsure, give us a call on 0808 168 8145 and we can help you identify whether the person is a representative of Octopus Energy (on behalf of London Power).