All FAQs


How will you ensure London Power offers low energy prices to all Londoners?

Read answer

Why aren't you offering the cheapest prices on the market?

Read answer

What do you mean by "fair and affordable" pricing?

Read answer

How can you guarantee excellent customer service?

Read answer

Is London Power's electricity really green?

Read answer

Where is London Power's electricity sourced from? What do you mean by 'all the electricity you use will be matched with power generated from renewable sources?'

Read answer

Why does the London Power marketing campaign feature a parrot?

Read answer

What is a fixed plan?

Read answer

How long will my switch take?

Read answer

Do I need to contact my current supplier?

Read answer

When will my first Direct Debit go out?

Read answer

When will I receive a final bill from my old supplier?

Read answer

Should I cancel my old supplier's Direct Debit?

Read answer

What happens if I'm in credit or debit with my old supplier?

Read answer

Will I be charged cancellation fees?

Read answer

What happens if I have a smart meter?

Read answer

I've got a smart meter – do you still need me to give an opening meter reading?

Read answer

Do you support prepayment meters?

Read answer

Why do you take an initial payment when my supply starts?

Read answer

My old supplier has offered me a better deal to stay with them – should I take it?

Read answer

What is the Warm Home Discount?

Read answer

Do you offer the Warm Home Discount?

Read answer

Why don't you offer online, dual fuel, or Direct Debit discounts?

Read answer

What happens if I'm away when you need a meter reading?

Read answer

What if I'm moving house?

Read answer

What if I've just moved in?

Read answer

Will my monthly payments always stay the same?

Read answer

What happens if I'm in credit or debit with you?

Read answer

What is a smart meter and can I have one?

Read answer

How do I read my meter?

Read answer

How do I read my Secure smart meter?

Read answer

How do I read my non-London Power or Octopus Energy smart meter?

Read answer

Do I have to have a smart meter?

Read answer

Do you send meter readers around?

Read answer

How do I manage someone's energy account after they've passed away?

Read answer

What should I do if I think I've received a scam or phishing email?

Read answer

What can we help you with?